FAQS

Booking FAQS

How do I submit a press packet for booking consideration at Granada Theater?

Send your press kit or information to booking@granadatheater.com

General FAQS

Is it cheaper to buy tickets at the door?

No, prices are the same in advance or at the door unless website specifies that there is an increase day of show.  Plus, you always avoid the risk of a sellout.

Can I transfer my Will Call tickets to someone else?

SOME SHOWS ARE NON-TRANSFERABLE.  Some shows we allow you to transfer tix.  DO NOT BUY FROM SCALPERS as they sell tix that are not transferable and you eat the cost and are still not allowed in the venue.

They need to have the print out of the original confirmation email, along with photocopied driver license of purchaser with a note that says, “I Tim (Photocopied Drivers License) am giving my tickets to Julie”. “Tim” and “Julie” are just examples. Please use the appropriate names in your note. Interesting notes receive a higher grade.

How do I submit a question or comment to the Granada Theater?

We try to make it as easy as possible for you to contact us with any questions or comments. You can call us M-F 9am-6pm at 214-824-9933 or email us at management@granadatheater.com. You can also use the contact forms that are set up on the website to ask questions or even suggest bands you’d like to see at the venue. We look forward to hearing from you soon!

Is there an ATM?

Yes. It is located conveniently outside of the Theater so you can get some cold hard cash.

How do I get in touch with your Lost and Found?

The Lost & Found is open any night we have a show at the time doors open. You can also use the form located here:
http://granadatheater.com/contact/
Just be sure to select “LOST AND FOUND” under who you would like to reach.

Location FAQS

I’m driving, how do I get to Granada Theater?

We can give you directions from any address or city or country on our Directions page.

Can you suggest a hotel?

Hotels near Granada Theater

 
Hotel Palomar
5300 East Mockingbird Lane
Dallas, TX 75206
214-520-7969

Hotel Palomar

Best Western Citi Place
4150 N Central Expressway
Dallas, TX 75204
214-827-6080

Hyatt Summerfield Suites Dallas – Lincoln Park
8221 North Central Expressway
Dallas, TX 75225
214-696-1555

Doubletree Hotel Campbell Centre
8520 North Central Expressway
Dallas, TX
214-691-8700

Holiday Inn Select
10650 North Central Expressway (between Meadow and Royal)
Dallas, TX 75231
(214) 373-6000
(888) 477-7829

La Quinta
10001 North Central Expressway
Dallas, TX 75231
(214) 361-8200


Cool Dallas Hotels

Hotel Zaza
2332 Leonard Street
Dallas, TX 75201
214-468-8399

Belmont Hotel
901 Fort Worth Avenue
Dallas, TX 75208
866-870-8010

W Dallas – Victory
2440 Victory Park Lane
Dallas, TX 75219
214-397-4100

The Joule
1530 Main Street
Dallas, TX 75201
214-748-1300

The Stoneleigh
2927 Maple Avenue
Dallas, TX 75206
800-921-8498

Are you near the Dart Rail?

We are about 1 mile from the Dart Rail station located at Mockingbird Station. This is a 15 minute walk to Granada Theater or a 5 minute sprint if you’re extra fast.

Where should I park?

Granada Theater has a private parking lot located on Martel behind Snuffer’s. It is normally around $8 to park. There is an attendant there to collect your money and give you a parking receipt. If you want to park in the neighborhood please be careful to read any signs to follow where you can park.

Where is Granada Theater?

We are on the corner of Martel and Greenville Avenue. The exact address is: 3524 Greenville, Dallas, TX 75206. We have the brightest lights on the block, you should be able to see our marquee from way down the street!

Private Events FAQS

HOW DO I GET INFORMATION ON BOOKING SPECIAL EVENTS, PARTIES, OR FILM SHOOTS AT THE GRANADA?

We are a great location for your next special event! Call us at 214-827-5514 for more information or send an email to events@granadatheater.com.

Show FAQS

Is it cheaper to buy tickets at the door?

No, prices are the same in advance or at the door unless website specifies that there is an increase day of show.  Plus, you always avoid the risk of a sellout.

Can I transfer my Will Call tickets to someone else?

SOME SHOWS ARE NON-TRANSFERABLE.  Some shows we allow you to transfer tix.  DO NOT BUY FROM SCALPERS as they sell tix that are not transferable and you eat the cost and are still not allowed in the venue.

They need to have the print out of the original confirmation email, along with photocopied driver license of purchaser with a note that says, “I Tim (Photocopied Drivers License) am giving my tickets to Julie”. “Tim” and “Julie” are just examples. Please use the appropriate names in your note. Interesting notes receive a higher grade.

What time does the box office open?

The box office is open on nights that we have shows. It usually opens when the doors open which is an hour before the show starts.

How do I find out what set times are for a particular show?

All of the set times for the artists are posted online on that show’s page. Note that set times and opening bands are subject to change without notice.

Can I take my drink on the patio?

Yes, if you decide you’d like to step out on our patio you are able to take your drink with you. Yay.

Ticket FAQS

Is it cheaper to buy tickets at the door?

No, prices are the same in advance or at the door unless website specifies that there is an increase day of show.  Plus, you always avoid the risk of a sellout.

Can I transfer my Will Call tickets to someone else?

SOME SHOWS ARE NON-TRANSFERABLE.  Some shows we allow you to transfer tix.  DO NOT BUY FROM SCALPERS as they sell tix that are not transferable and you eat the cost and are still not allowed in the venue.

They need to have the print out of the original confirmation email, along with photocopied driver license of purchaser with a note that says, “I Tim (Photocopied Drivers License) am giving my tickets to Julie”. “Tim” and “Julie” are just examples. Please use the appropriate names in your note. Interesting notes receive a higher grade.

What is Will Call?

Will Call is actually our secret code word for the place where you check in for the show. We don’t actually have physical tickets for our shows, we keep everyone’s name on the Will Call list so we can check you when you get to the show. It’s not actually the physical box office outside, it will be either inside or outside the front door to the left of the box office.

I didn’t receive my confirmation email. What should I do?

If you didn’t receive your confirmation email give us a call at 214-824-9933 or email us at management@granadatheater.com. We can double check that you entered the correct email address and resend your confirmation email.

I am having trouble with buying tickets online. What should I try?

One problem we have encountered is when customers try to buy tickets but their billing address doesn’t match their credit card. If this happens then our ticketing system will not process your order. Make sure you know your correct billing address before you buy tickets on our website. If you need more assistance please call the office M-F, 9am-6pm at 214-824-9933.

Venue FAQS

Do you offer Handicapped Parking?

We reserve two spaces for handicapped parking in our parking lot, near the stairwell. You will have easier access if you drop your handicapped guest off at the entrance before parking. It should take you 5 minutes tops to return to your friend and is the most time/effort effective way to park. Parking in the lot is $8, and our staff is eager to assist in any way necessary.

How old is this building? Do you show movies? History?

The building was built in 1946 and has tons of history. You can read more about this on the Venue Info page. Right now we don’t show movies but we are showing the night time Cowboys games. Check out the calendar for more special events.

Where are your restrooms?

We have two restrooms located on each side in the main lobby and two restrooms located in the balcony area of the theater. If you can’t find either one of those just start waving your arms around wildly and our staff will send you in the right direction.

Is there a wheelchair-accessible entrance to the theatre?

The main entrance is wheelchair accessible and our bathrooms are ADA compliant.

What is the best seating for those with specific disabilities (blind, deaf, wheelchair)?

“If you’d like to arrive to the show early, our staff will be happy to accommodate you.”